Even with years of experience, it is still challenging to provide an accurate estimate of the time required to remove an ice dam. There are many factors that may impact the length of a job. Once we have cleared a roof of snow, we can gauge the true size of the ice dam and provide a better estimate of the time to remove it. From there, the job will vary depending on the intricacy, steepness, and material of the roof. To assist this process, clients can provide pictures of the roof, snow accumulation, and any evidence of the ice dam prior to our arrival.

Once on site, our technicians will prepare the equipment, including de-winterizing the machine, connecting to a power and water source, securing our protective equipment, and locating the easiest access point to your roof. Snow will then be removed from the problem area, before a technician systematical steams manageable pieces off the ice dam.

You are not required to be home, however our technicians will need access to a functioning outlet, and water spigot. Please let us know if your home is equipped with a smart water system, as someone may be required to periodically turn your water back on. Additionally, let us know if your community has restrictions on weekend work (snow/ice removal is typically allowed). Once technicians have arrived on site, clients will be charged the base price. Please ensure our technicians are allowed to complete the work.

Yes. We prioritize operating with honesty, integrity, and professionalism in every step of our our business. We carry an active General Liability policy specifically for ice dam removal.

As it is challenging to estimate the length of an appointment, we schedule most for 8:00-9:00 am to allow adequate time to complete the work and remove an ice dam in its entirety. If you require emergency ice dam removal, or simply prefer a different appointment time, we are happy to accommodate your needs and schedule as long as your community does not prevent us from working overnight (snow/ice removal service is typically allowed).

A roofing system is designed to shed water off of your house in one direction. However, when warm air in your attic begins to melt the snow on your roof, water will run off of your house until it re-freezes at the eaves. If enough ice builds up at the eaves, it will form an ice dam, which can create a reservoir of water that flows under your roof’s shingles, and into your house.